HELP & FAQ ABOUT USING MENTAL WELLNESS E-TRAININGS

There are many mental health resources, how is Wellness Orbit different?

A simple answer to this question is – it is the world's first fully digital mental wellness gym where everyone can train their mind. Training your mind improves your ability to focus on the work you do, regardless of your position and profession.

Like in all gyms, you come here to secure your well-being. As a proactive mental health approach hasn't existed, this is unique. 

The long answer covers the following 3 aspects:

First, this easily applicable mental wellness approach relies on scientific research and is initially developed by a practicing psychiatrist Dr. Helena Lass. Dr. Lass wrote a scientific paper about proactive mental wellness and personal sustainability that was published in 2018 globally by Routledge – the world's leading academic publisher in the Humanities and Social Sciences. As this is a groundbreaking new approach, it isn't available elsewhere.

Secondly, what makes this approach practical for you is that here every single person in your team can train their personal initiative. As you may be aware, without personal initiative there is no innovation and no work results. As all our founders are long-time entrepreneurs, so we understand the huge value of the personal initiative. Here everyone in your team will have a personal account and self-evaluation tests that provide instant feedback.

The third practical component here relies on awareness courses developed by Master Teacher of Awareness Ingvar Villido. Awareness is the most basic "tool" that you can use to observe and lead your inner domain. Dr. Lass has taken advanced awareness courses and she and other Practical Consciousness teachers can take you on an additional personal self-development journey after you have learned the basics here. So behind this approach is a self-development pathway that you can continue for years.

To sum it: Here modern psychology, personal initiative, and practical awareness approach are merged for you into an enjoyable digital mental wellness gym training format that leaves you relaxed and fit for work.

And best of all the e-trainings here are available for you 24/7, here you can take your training when it fits best for you!

You are welcome to find out more about the benefits.

How demanding is this mental wellness training? How does it make me feel?

Every single mental wellness gym training session here is taught in a way that is simple and practical, improving the mental fitness and productivity of your team. You listen, you practice with the trainer and you apply what you learned and you will see the change. It is that simple! 

Most mental health courses or mental health first aid courses give you only very basic information on common mental illnesses and address how to support someone with mental illness. This is also needed, but here we focus on securing mental wellness for all employees, no other fully digital solution does that.

Here you can learn practical intrapersonal skills that will enable you or your team to stay mentally well when coming face-to-face with real-life pressures and stressful (work) situations.

This unique proactive approach to mental wellness and lasting inner motivation isn't available anywhere else! 

What is the cost of this online training?

Here your 6 to 8-hour single e-training can start from as low as £54 ($66 or 60€) per person with an annual subscription. However, your investment per person here is never higher than £63 ($77 or 70€) for a single training. Here you have a simple rule – the bigger the team or longer the training period, the better the price. Scalability is the strength of this digital solution. Feel free to ask for a custom price.

You will find the price according to your team size on this link https://www.wellnessorbit.com/trainings/. Click to choose the training you would like and find out a standard price option on the golden background.

In the case of bigger teams or custom training periods, we do make custom offers. Just click on the button below. We will usually answer within a few business days. 

This is the gym for your mind

 

We assure you, you won't find more attractive pricing for this kind of high-quality e-trainings that improves mental wellness and productivity at the same time anywhere else! 

We are so sure that this mental wellness gym will surprise you that right now we offer an opportunity to experience short proactive mental wellness training for free. This offer might soon be gone, so click now! There are no hidden costs or tricks.

When are these courses being held?

Anytime you want! 

Wellness Orbit mental wellness gym training video-based fully digital training programs that are delivered on-demand 24/7. You and your team can access the video lessons and other resources over the Internet with your smartphone, tablet, laptop, or desktop – whichever you prefer. 

Your team will get access as soon as your order is made and your payment is received. You can find out more details below.

What kind of payment options are available?

1) We provide secure payment solutions by Visa, MasterCard and Americal Express via well known and secure Stripe payment platform.

2) Another option for instant payment is secure payment via LHV internet bank link (for Estonian LHV bank customers only).

3) If you accept manual activation after payment with some delay, you can choose the Bank transfer option. You will still get an instant e-mail from us with your invoice that you have to pay within 7 calendar days. We usually check our bank account at the end of every office day (from Mo to Friday) and activate new user accounts based on paid invoices usually the next day after we have received your payment.

In all 3 cases, you are guided through the payment process step by step. If you face any problems contact us.

Please note that in the case of all transfers, there can be a slight delay before the money arrives at our bank account. In the case of Bank Transfer, you are responsible for the bank transfer fees (Within the EU all EUR payments to Conscious Initiative OÜ have to be made as Single European Payment Area (SEPA) payments with the "shared" fees option, in case your bank isn't in EU you need to pay full bank fees). In case of bank transfer we reserve up to 48 h delay on activation of your user account from receiving your payment on normal office days and up to 96 h delay if your payment arrives on Friday). 

What to do if your credit card payment fails?

If the payment with Visa or MasterCard fails then please check whether:

  • The card is valid for e-commerce transactions;
  • The card is enrolled for 3DS transactions.

The payment can be rejected by the issuer also due to the following reasons:

  • Insufficient funds or exceeded the limit on the card;
  • Cardholder entered the wrong 3DS password;
  • Cardholder entered the wrong CVC or expiry date;
  • The card is expired.

With valid cards and correct passwords or CVC codes and expiry dates, the credit card payment solution in a normal situation works.

How do I get an invoice after payment?

Our training platform www.wellnessorbit.com is mostly a B2B-orientated solution. You will receive an invoice by e-mail automatically right after the payment (it leaves our server within seconds of payment confirmation). No hassle.

The invoice will be sent to you by an EU registered company:

Conscious Initiative PLC
Pirita Street 20/4, Tallinn 10127, ESTONIA, EU
Registration code: 12963910; EU VAT code: EE101859875

Can individuals buy these mental wellness e-trainings?

Yes, all individuals (private persons) can use our e-trainings. To buy the training as an individual please choose the single trainee option. To use our system as an individual you may need to enter your existing personal homepage domain name or you can write instead of it just: www.firstnamelastname.com (where the firstname part is your first name and lastname part is your Family name, stating this is a must, however, you don't have to buy this domain name or use it actively).

When can my team start with the chosen online training(s)?

In case you use credit card payment or LHV bank link payment your admin gets almost instant access and can start preparing an invitation campaign for your staff. Your company staff can start the selected and paid e-trainings after your company user account activation. Thereafter nominated admin can invite your other team members to join in so that they can start their e-training. 

Your admin desktop has all the needed guidelines explaining what to do and how to use our online training system (it is a fully automated self-service system); no special IT skills are needed and anyone capable of using basic internet browsers can use our platform easily). 

How to secure that my staff will take part in training(s)?

We provide automated e-mail invitations to your staff as well as give your admin access to promotional printable posters and digital banners to help you to communicate the training to your staff with ease. You will find the needed materials in the "Download" folder on your admin desktop. 

To secure good participation you can invite people multiple times - you will find guidelines on your admin desktop (our system invites each person at least 3 times). However, we also recommend informative custom letters to your staff from within your company e-mailing system or Intranet prior to starting the training or during the first weeks of the training. When a leader takes the training first and states how it helped him/her, others will always follow more easily. A personal example speaks more than words.

Our customers have given us feedback that the best engagement happens when you organize a joint viewing of the videos in your office. In the workbook (provided with the training) you will also find group discussion guidelines that are specific to each training. Each person can later also re-watch all the video(s) and make personal notes. We recommend starting the training with one joint viewing session per week for the best results. Then after 5 weeks people still have enough time for re-watching and re-taking the tests to improve their personal results as the training remains open for at least 3 months (annual membership is also available).

How can I and my team use the training? 

User log in to your Wellness Orbit training is here: https://www.wellnessorbit.com/user-log-in/, every employee will have a personal password and is guided through the training step-by-step. No outside facilitation is needed as we designed good digital facilitation and provide a workbook to support that.

You and your employees may use what you have heard for the development of yourself and your workplace. However, the Training Practice user rights don't give you the rights to download, copy, transmit, reproduce or re-publish the content (videos, spoken text, graphics, illustrations, questionnaires, or screenshots) of our Training Practices in any form. But still, you may quote our online training (e-trainings) according to the Terms and Conditions on our homepage (see final section).

Training Practice user rights also allow you group viewing with your staff, but don't allow public video playback. If you become an annual member, you and your company employees can re-participate in the training at any time during the membership period. The system also allows multiple self-evaluations to see your progress.

The usual time for using a single Training Practice is months from the day of obtaining your access, but Annual Membership is also available. 

What if I have questions about the content of the online training?

Then ask them! You can send us questions that are directly linked to the training practices – please use e-mail: wellnessorbit@consciousinitiative.com (guidelines are provided within the closed training environment).

We administer a closed Facebook group where all the participants can see the answers (your alumni membership is free and without any time limit). We will post all the answers to your questions to the Facebook group in text or video format. However, please keep in mind that personal questions on confidential health, family, and work matters are a different topic as we don't provide personal consultation – for this, you should seek the nearest coach or professional expert to your location. We don't post answers to very personal questions in the group to secure your privacy. 

What are the benefits of annual membership (subscription)? 

The pre-paid Annual Membership secures you and your team a 25% lower price than booking every single training one by one for a year. Annual Membership also secures you all updates and improvements during the subscription period and enables access to upcoming e-trainings during your annual subscription period.

How fast is the help in case of technical problems? 

We aim to respond to all problems within 48 h of receiving your information to our e-mail: wellnessorbit@consciousinitiative.com. However, on weekends responding time may be up to 72 h. Still, if there is a technical problem from our side, we provide you the additional time of using the online training (your additional time equals at least the time of delay from our side). 

We promise you that your total training time will never be shorter than you paid for!

How fast should my internet connection be for using this online training?

All our online trainings have Full HD videos. The minimum speed recommendation for FullHD video playback is usually 4Mbps. Please make sure that your Internet is fast enough to stream videos (or test your Internet speed for free here or view this Free Mini training to see how the video plays in your location).

For our part, we use only very fast internet connections that secure a good connection to our CDN (Content Delivery Network is a geographically distributed network of proxy servers and their data centers). However, please note that slow internet connections on the client side aren't considered a technical problem (you can see the video, but it can have forced pauses for buffering from time to time).

Please note that sometimes some computers/handheld devices might experience temporary memory issues with heavy or longer continuous video playback, in such a case we recommend restarting your device (And, yes even Apple devices might require sometimes restart!). If you use Safari as your browser for a long time without a computer/device restart, it may sometimes present an error notice while you try to play the video. Usually, a restart of your Apple device or deleting cookies pointing to our site and restarting Safari fixes this problem (deleting cookies will delete your stay logged-in option). If the problem persists, please let us know by e-mail. In case you lost your password, we can create a new one (we can't restore old passwords).

What if I or my team don't get invitations?

First, check your personal "Junk mail" folder. In some cases, our e-mails might be marked in your company e-mail filter as "Junk mail" (there might be a delivery delay in your company for all junk mail, also in some cases, your system could block our e-mail invitations to your staff). If so, ask for help from your company's IT support. From 2020 onwards most of our e-mails to Gmail addresses end up in the Junk Mail or Promotions folder, unfortunately changing this isn't up to us and depends on Google e-mail policy.

Your company IT team needs to mark all @wellnessorbit.com domain e-mail addresses as safe sender or "Not Junk Mail" (It should be done for all of your company staff).

How about my security and privacy?

We use only secure servers that have full backup and multiple power supplies and no third-party physical access to store your personal data (name, e-mail, answers to questionnaires). How we handle your personal and company information in detail is described in detail in Terms and Conditions (see Privacy Policy section).

We use only use hyper text transfer protocol secure ('https:'). It is the secure version of 'http:', the protocol over which data is sent between your browser and the website that you are connected to. The 's' at the end of 'https:' stands for 'Secure'. It means all communications between your browser and our website are encrypted to protect information flow just as is done in the case of highly confidential online transactions (like online banking and online shopping).

We don't have access to your credit card number or credit card payment details and don't collect or store that data (we use payment service by Everypay.com or LHV bank). In case you choose bank account payment our bank (LHV bank) stores your bank account data, we don't store this information separately for avoiding any risks in the case of our clients.

Can I try Wellness Orbit mental wellness training for free?

Absolutely! You are welcome to experience our mental wellness gym in the form of mini training. It takes up to 30 minutes of your time. During this trial you will experience:

  • A stress test and get instant feedback on your stress level;
  • Enjoy one 23-minute video training session about work-related stress and burnout;
  • Experience the closed training area as a trainee (your team member).

 

Try the mental wellness gym now!

LET ME EXPERIENCE MINI TRAINING

 

And we promise - our actual training sessions are even better! 

Testimonials about the Mental Wellness Gym