Help & FAQ

What kind of payment options are available?

1) For instant payment and activation of your user account we provide secure payment solutions by Visa and MasterCard (both Credit and Debit cards but Maestro and Visa Electron cards are not supported; if you pay with Visa or MasterCard you are guided through the payment process). We use EveryPay payment platform that is PCI DSS level 1 certified in co-operation with LHV Bank situated in Estonia, EU.

   PCIDSS level 1 top level security

2) Other option for instant payment and activation is secure payment via LHV internet bank (for that LHV Bank should be your service provider in Estonia, you are guided through the payment process).

3) If you accept manual activation after payment with some delay, you can choose Bank transfer option. You will still get an instant e-mail from us with your invoice that you have to pay within 7 calendar days. We usually check our bank account at the end of every office day (form Mo to Friday) and activate new user accounts based on paid invoices usually next day after we have received your payment. Note that in case of bank transfers there can be a delay before money arrives to our bank account (this delay is not up to us, but depends on your bank). In case of Bank Transfer you are responsible for the bank transfer fees (Within EU all EUR payments to Conscious Initiative OÜ have to be made as Single European Payment Area (SEPA) payments with the "shared" fees option, in case your bank is not in EU you need to pay full bank fees). In case of bank transfer we reserve up to 48 h delay on activation of your user account from receiving your payment on normal office days and up to 96 h delay if your payment arrives on Friday). 

What to do if your credit card payment fails?

If the payment with Visa or MasterCard fails then please check whether the:

  • card is valid for e-commerce transactions;
  • card is enrolled for 3DS transactions.

The payment can be rejected by issuer also due to following reasons:

  • Insufficient funds or exceeded limit on card;
  • Cardholder entered wrong 3DS password;
  • Cardholder entered wrong CVC or expiry date;
  • Card is expired.

With valid card and correct passwords or CVC codes and expiry dates credit card payment solution works.

How I get an invoice after payment?

Our training platform www.wellnessorbit.com is mostly B2B orientated solution. You will receive an invoice by e-mail automatically right after the payment (it leaves our server within seconds of payment conformation). No hassle.

The invoice will be sent to you by an EU registered company:

Conscious Initiative PLC
Pirita Street 20, Tallinn 10127, ESTONIA, EU
Registration code: 12963910; EU VAT code: EE101859875

What is the cost?

The average quarterly cost for one user can even be as low as 3 € (our aim is to keep the training content accessible to as many persons as we can). You find Training Practice prices stated according the company size here: http://www.wellnessorbit.com/trainings/, after you choose the actual training you want to have access to (price options according company size are shown on the area with golden background). As our Platform is built as mainly B2B solution, the actual online training (e-traiing) price is based on the company size (how many persons there are totally in the company). 

Can individuals buy the training?

Yes, Individuals (private persons) are allowed to have access. When you buy as individual please choose the lowest price option (1 to 12 persons). To use our system as individual you need to enter your existing personal homepage domain name or you can write instead of it just: www.firstnamelastname.com (where the firstname part is your first name and lastname part is your Family name, stating a domain name is a must). If you buy the training as individual you can invite your family members to take part of training (up to 12 members).

When can we start with the trainings?

In case you use credit card payment or LHV bank link payment your admin gets almost instant access and can start preparing invitation campaign to your staff. Your company staff can start the selected and paid online trainings within 24 h of your user account activation (it takes about 3 hours to render one personalized training session after you have uploaded your company logo, there is total 5 sessions; first of session is usually available within 6 to 24 h after your user account activation). Thereafter nominated admin can invite the personnel to join in and start the training. 

Your admin desktop has all the needed guidelines explaining what to do and how to use our online training system (it is a automated self service system); no special IT skills are needed, anyone capable of using basic internet browsers can use our platform easily). 

How to secure that my staff will take part of training(s)?

We provide automated e-mail invitation to your staff as well as give your admin access to promotional printable posters and digital banners to help you to communicate the training to your staff with ease. You will find needed materials in the "Download" folder on your admin desktop. 

To secure good participation you can invite people multiple times - you will find guidelines on your admin desktop.

How can I use the trainings? 

User log in to your Wellness Orbit trainings is here: https://www.wellnessorbit.com/user-log-in/, every employee will have personal password and is guided through the training step-by-step. No outside facilitation is needed.

You and Your Company employees may use what You have heard for the development of Yourself and Your Company from all of our Training Practices after purchasing the Training Practice user rights. However, the Training Practice user rights do not give you the right to download, copy, transmit, reproduce or re-publish the content (videos, spoken text, graphics, illustrations, questionnaires or screenshots) of our Training Practices or Training Sessions in any form. But still you may quote our online trainings (e-trainings) according the Terms and Conditions on our homepage (see final section). Training Practice user rights also allow you group viewing with your staff, but do not allow public video playback. If you become a annual member, you and your company employees can re-participate the trainings at any time during the membership period. System also allows multiple self-evaluations to see your progress.

The usual time period for using one Training Practice is 3 months from the moment of obtaining your access, but Annual Membership is also available. 

What are the benefits of annual membership (subscription)? 

Pre-paid Annual Membership secures that you one new training per quarter of a year. The benefits are lower price (-25%) and access to all previously opened online trainings for all employees. Annual Membership also secures you all updates and improvements during subscription period.

How fast is the help in case of technical problems? 

We aim to respond to all problems within 48 h from receiving the information to our e-mail: wellnessorbit@consciousinitiative.com. However on weekends responding time may be up to 72 h. At the moment we do not provide better service level. Still, if there is a technical problem from our side, we provide you additional time of using the online trainings (your additional time equals at least the time of delay from our side).

How fast should be my internet connection?

Our online trainings have Full HD videos. The minimum speed recommendation for FullHD video playback is usually 4Mbps. Please make sure that your Internet is fast enough to stream videos (or test your internet speed for fee here or view this Free Mini training to see how the video plays in your location).

From our part we use only very fast internet connections that secure good connection to our CDN (Content Delivery Network is a geographically distributed network of proxy servers and their data centers). However please not that, slow internet connections at client side is not considered as a technical problem (you can see the video, but it will stop for buffering). Sometimes some computers/hand held devices might experience temporary memory issues with video playback, in such a case we recommend to restart the device.

What if we do not get your e-mails with invitations

First check your personal "Junk mail" folder. In some cases our e-mails might be marked in your company e-mail filter as "Junk mail" (there might be delivery delay in your company for all junk mail, also in some cases your system could block our e-mail invitations to your staff). If so, ask help from your company IT support. Your company IT team needs to mark all @consciousinitiative.com domain e-mail address as safe sender or "Not Junk Mail" (It should be done for all of your company staff).

How about security?

We use only secure servers that have full back up and multiple power supply and no third party physical access to store your personal data (name, e-mail, answers to questionnaires). How we handle your personal and company information is described in detail in Terms and Conditions (see Privacy Policy section).

We use only use hyper text transfer protocol secure ('https:'). It is the secure version of 'http:', the protocol over which data is sent between your browser and the website that you are connected to. The 's' at the end of 'https:' stands for 'Secure'. It means all communications between your browser and our website are encrypted to protect information flow just as is done in case of highly confidential online transactions (like online banking and online shopping).